Returns & Exchanges

HOW DO I MAKE A RETURN?

Customers can return items within 30 days of receiving the tool. Please reach out to hairlove@mycortexpro.com to make a return.

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

Please send an email to our customer service team at hairlove@mycortexpro.com and they will be able to assist you.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

Please send an email to hairlove@mycortexpro.com to get in touch with our customer service team. You will receive a response within a day

WHAT DOES THE WARRANTY COVER?

The warranty covers Manufacturer Defects only. It does not cover damages due to misuse or improper care of devices. This warranty is only available in the continental United States. **The warranty does not cover online purchases from other sellers.

HOW DO I REGISTER MY TOOL?

Please click here to register your tool.  

DO I NEED TO SET UP A PROFILE TO PLACE AN ORDER?

We recommend setting up an account to get info on deals and promotions. There is no mandatory need to set up an account to place an order.  

DO YOU OFFER DISCOUNTS AND PROMOTIONS?

We offer AWESOME daily deals and discounts on our products especially on social media. Sign up for our email list to stay up to date on the latest Cortex Beauty deals!  

Shipping Policy

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

Your package should arrive in 3-5 business days. If you don’t receive it within 10 business days, please reach out to hairlove@mycortexpro.com.

WHAT METHOD IS USED FOR SHIPPING?

UPS, USPS, FedEx, depending on your location.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Wait 24 hours to receive the confirmation, then send an email to hairlove@mycortexpro.com.